Hello Retail is one of the world’s premier e-commerce personalization platforms. We help +1200 webshops in the Nordics provide a personalized shopping experience across onsite recommendations, search, and personalized emails. As the head of delivery & tech support, you will ensure the timely delivery of projects, as well as ensuring a good support level. Do you love to make customers successful, through a team of 11 skilled delivery specialists & tech supporters, then this position is for you.

Your role at Hello Retail

• You will run a team of 11 highly motivated delivery specialists & tech supporters

• You will help to ensure a good service level to better retain our customers

• You will drive the necessary changes for improving the operating and organizational efficiency of the team.

• You will measure the effectiveness of the support levels to find areas of improvement

• You will ensure the continued education of the team in the product and best practices on how to provide excellent support

Your work qualifications (Required skills)

• Have 3+ years experience leading one or more technical support teams

• You love to put work into process and automate as much as possible

• You are self-motivated and have a drive

• You are a master of delegation & aren’t afraid of multi-tasking

• Fluent in English, in both written and spoken

• Experienced with recruiting technical team members

Nice to have qualifications (Preferred skills)

• Knowledge of HTML, CSS & JavaScript

• Experience with e-commerce