Keyhole is the future of living. As a newly funded insurtech company, we aim to create the future for tenants by giving access to their dream rental residence without laying down a large upfront deposit. Moving into a dream home without locking tenants' money, enables them to achieve financial flexibility, and thereby to choose what's important for them.

You will be the customer face and voice of Keyhole. This means that our customers will go to you for support and knowledge in all aspects of their account. Your role can identify the pains and challenges, that our customers are facing and help successfully manage them by utilizing existing and new customer success services.

We do things digitally and aim to become as automated as possible, while still keeping a personal touch and vibe for our customers. Generally, you will be making sure that our customers are getting the most out of their accounts. As the first full-time employee in our Customer Success Team, your role will be in close collaboration with our Engineering and Product team, and to ensure that we improve the customer experience throughout our platform.

Experience from a similar role with customer support/care/service preferably in a tech environment is a plus. However, the most important thing is that you enjoy providing and facilitating a great customer experience and working within a cross-domain team.

You will get a lot of responsibility and be in a position to affect how the future of customer success shall be defined for Keyhole.

What you will do

• Handle customer support through multiple channels.

• Onboarding of new customers.

• Creating automation throughout Customer Success.

• Creating content and experiences to enable greater activation, engagement, and retention.

• Creating and managing chatbots.

• Secure proper communication for customers through different digital channels.

• Cater to relationships with current and prospective partners.

Requirements

• Bachelor’s Degree or equivalent experience.

• Senior-level, 4+ years of relevant experience.

• Ability to learn quickly with great problem-solving skills.

• Strong ability to understand and explain technical issues.

• Excellent copywriting, communicator, and interpersonal skills.

• Strong team-player, self-discipline, structured, and solution-oriented.

• Must be fluent in Danish. 

Bonus

• Multiple languages; Ex. English, Swedish, Norwegian, Suomi.

• Understanding marketing strategies and execution.

• Experience with Chatbots & Support Automation.

• Experience with outbound communication.

• Experience in a remote office working culture.

• Working in a startup.