Brella provides the world’s smartest networking platform for events. We have digitally transformed thousands of events across 56 different countries worldwide. Our customers are the thought leaders in their respective industries, like Google, Microsoft, AT&T, Informa Knect365, Ernst & Young, Qualcomm, IBM, TechCrunch, Techstars, Hubspot, Ericsson and The Linux Foundation, among many others. Founded in 2016, Brella’s headquarters are located in Finland, with a US headquarters in New York.

We have an exciting role open for an experienced Customer Success Manager for Fall  2020 to help us deliver a top-notch customer experience to Brella’s customers and end users around the world. This job is for you if you are a driven, service-minded professional who can easily juggle between different tasks and roles, for example problem-solving, consulting, coordination and communication.

In this role you will have have a full ownership of your portfolio. To do well in this role you need to be able to rapidly learn new feature releases and be confident to help your customers and end users in any support related matter. 

You’ll be part of Brella’s Customer Success team, based in the Helsinki HQ. In your role you’ll get an opportunity to build the next big thing for a $26 billion market that is growing steadily fast: the event industry.

“Brella is a place where I feel empowered and supported to be the best version of myself. I am confident that I am doing meaningful work because I can see how our products are directly impacting lives, businesses and the event industry around the world! Being a part of Brella’s growth has in turn helped me grow in so many ways!¨ (Aaron, Customer Success Manager and Customer Service Team Manager). 

Tasks and Responsibilities 💜

• Ownership of your portfolio events and ensuring their success and coaching your customers to become self-sufficient Brella promoters within their organization!

• Combine Brella’s and your customer’s vision on how to make their events succeed together with us.

• Proactive approach in cooperation with Account Executives to ensure portfolio growth and expansion.

• Proactively spotting and correcting any issues that could affect our customer satisfaction or end-user experience.

• Partner with cross-functional teams across sales, marketing, and product all while serving as the voice of the customer within the organization.

• Come up with creative approaches to satisfy data/analysis needs.

Who we are looking for 👩‍💻

• Natural interest & inner motivation to be the hero of your customer, you never give up delighting, supporting and educating your customers to exceed their event goals.

• Self-starter attitude and growth mindset with the ability to work independently in a team (we are a startup!)

• Diplomatic skills, tact, and poise under pressure when working through customer issues.

• Technical background. A degree in technology is a great plus! 

• Superb verbal, written, and interpersonal skills, including outstanding persuasion and presentation skills.

• Ambition in being apart of the next big success story.

• Excellent English skills are a must, as it's both our internal working language and the language that you'll mainly use when communicating with your customers.

Benefits and what’s in it for you 🚀

• A unique and challenging opportunity with one of the fastest-growing startups in Finland.

• Excellent coaching opportunities from an experienced and dedicated team.

• A lot of support and learning opportunities from our amazing Customer Success team.

• You get to be challenged daily to grow in a truly global team.

• Lots of responsibility and room for growth.

• Flexible working hours.

• Great office facilities in the heart of Helsinki (Kamppi).

• Extensive learning opportunities.

• Dynamic and international work environment.

What to expect from our recruitment process ♻️

• Stage 1 - Please download a 1min introduction video to The Hub and tell us what is the most exiting part in this role

• Stage 2 - f2f interview with our Head of CS Jenni & a small assignment

• Stage 3 - f2f interview with one of our founders & our Talent & Culture Lead Hanna

• Decision

We are looking for a person who could start in the beginning of August. The role is full-time and permanent. 

Do you want to have an influence on Brella's future and grow with us? Apply to this position through The Hub! The position is filled as soon as we find the right fit. Thumbs up for the perfect match! 👍