At Cookie Information we believe that the success of our customers & colleagues is equally important and for that reason, we’re looking for a new colleague, who can help our team and our customers in the medium and enterprise segment reach their goals of becoming GPDR and Cookie compliant while creating value for them through their time with Cookie Information. So, do you want to work with customer success & project management in the fastest-growing LegalTech markets?

What you will do!

·      Own the customer relationship, post-sale through to renewal

·      Facilitate Customer onboarding, training, and on-going customer interaction. Serve as the anchor point of contact during onboarding and implementation

·      Serve as a project manager on big implementation projects

·      Conduct periodic customer check-ups for continuous value creation

·      Help facilitate the communication to customers on new features and releases

·      Assist in developing and executing proactive Customer Success strategies such as:

o   Webinars

o   E-mail sequences

o   Regular check-ups

·      Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas

·      Create customer success and growth for your high-value customers

What we expect from you!

·      You are fluent in German and English.

·      You are driven by the great customer experience and by customer relationships

·      You have experience from customer service or customer success roles

·      You prefer working in a team rather than alone and always look for ways to collaborate, share, and learn from those around you.

·      You are data-driven and comfortable in finding and analyzing data on your own

·      You have strong relationship management skills. You ask questions to understand customer business needs and success measures and are able to translate needs and objectives to a plan

What we offer!

·      A fantastic team and great colleagues.

·      An extra month's leave after 3 years of employment.

·      A positive atmosphere with the ambition of being happy at work every day.

·      Freedom with responsibility.

·      Central location in historic Nyhavn, Copenhagen.

·      Lunch Scheme (which is actually pretty good!).

·      Social events and good experiences.

·      All the cake, fruit, and coffee you want!

·      A hammock (don’t underestimate the hammock).

·      Starting dates on the 1st of July or 1st of August