Join our team, and help us drive change in the apparel industry. The apparel industry is today the second most polluting in the world, and we want to change that. At Future Closets AB you will be able to experience the life of a fast-growing and impact-driven company.

Job functions:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Contribute to team effort by accomplishing related results as needed

• Build sustainable relationships of trust through open and interactive communication

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies

• Go the extra mile to engage customers

• Resolve customer complaints via phone, email, mail or social media

• Attempt to persuade a customer to reconsider cancellation

Requirements:

• Fluent in Swedish and English is mandatory

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills in both Swedish and English

• Ability to multi-task, prioritize and manage time effectively