Fresh.Land allows consumers to buy directly from farmers, bypassing up to 5 middlemen. We developed a pioneering digital platform that shortens and digitizes the food supply chain. We are growing very fast, at 4x vs last year. Our aim is to make Fresh.Land an integral part of our daily lives — allow consumers to make climate-smart choices and order fresh, natural produce directly from trees and fields. We are looking for a senior profile who has successfully built/led customer success teams.
Responsibilities
Establish clear retention goals and process milestones for the team
Optimize existing processes within the company and actively lead all Customer Success initiatives
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Maintain a revenue base by managing subscription retention and renewal
Assist in creating and maintaining knowledge portal for customer self-service
Qualifications
Proven experience (more than 5 years) managing people in customer service or customer success
Experience with software implementations for omnichannel customer service
Experience in a fast growing start-up environment
Ability to establish milestones and keep all team members on task
Experience analyzing and optimizing existing processes
Perks and benefits
This job comes with several perks and benefits
Working at
Fresh.Land
