At Cookie Information we believe that the success of our customers & colleagues is equally important. Therefore we are looking for a new colleague to help our customers reach their goals of becoming GDPR compliant, and to support them in their use of our product. We’ll provide a space for growth in the SaaS industry and the opportunity to work with passionate colleagues. So, do you want to work with customer success & project management in the fastest-growing LegalTech markets?

What will we be doing?

·       Manage the technical implementation of our compliance solutions for our customers.

·       Support our clients through email and phone.

·       Ensure the best experience our customers can get.

·       Counsel on best practices within the field of collecting consents on websites.

·       Participate in developing a technical knowledge base of our solutions.

·       Participate in enhancing our products to ensure maximum customer satisfaction.

·       Work methodically and independently.

·       Enjoy everyday successes.

What are your skills?

·       Need to have:

o   Experience with HTML and CSS.

o   The desire to communicate with customers on all channels (email, phone, chat).

·       Nice to have:

o   Experience with JavaScript (You are going to be supporting a heavily javascript build solution).

o   Experience with a CRM system (we use HubSpot).

o   Experience with a CMS system (we use them all) and GTM.

o   Experience in phpPgAdmin

o   Experience in Stripe

o   Experience in Zendesk, Aircall, and Intercom

What do we offer?

·       A fantastic team and great colleagues.

·       Dedicated 15% of your working time to your own projects.

·       An extra month's leave after 3 years of employment.

·       A positive atmosphere with the ambition of being happy at work every day.

·       Freedom with responsibility.

·       Central location in historic Nyhavn, Copenhagen

·       Lunch Scheme (which is actually good!)

·       Social events and good experiences.

·       All the cake, fruit, and coffee you want!

·       A hammock (don’t underestimate the hammock).

Don’t hesitate to contact us! We’d love to hear from you if you think you fit the profile.