Brella provides the world’s smartest networking platform for events. We have digitally transformed thousands of events across 56 different countries worldwide. Our customers are the thought leaders in their respective industries, like Google, Microsoft, AT&T, Informa Knect365, Ernst & Young, Qualcomm, IBM, TechCrunch, Techstars, Hubspot, Ericsson and The Linux Foundation, among many others. Founded in 2016, Brella’s headquarters are located in Finland, with a US headquarters in New York.

We have an exciting entry-level role open for a highly motivated Customer Service Trainee for Spring  2020 to support our Customer Service team in growth and help us deliver a top-notch customer experience to Brella’s customers and end users around the world. This job is for you if you are in the beginning of your career and want to experience what customer success is all about.

Your main responsibilities include supporting Brella’s users and Lite customers all around the world and help Brella’s Customer Success Managers in data entries. To do well in this role you need to be able to rapidly learn new feature releases and be confident to help your customers and end users in any support related matter. 

You’ll be part of Brella’s Customer Service team, based in the Helsinki HQ. In your role you’ll work closely with experienced Customer Success professionals to build the next big thing for a $26 billion market that is growing steadily fast: the event industry.

“Brella is a place where I feel empowered and supported to be the best version of myself. I am confident that I am doing meaningful work because I can see how our products are directly impacting lives, businesses and the event industry around the world! Being a part of Brella’s growth has in turn helped me grow in so many ways!¨ (Aaron, Customer Success Manager and Customer Service Team Manager). 

Tasks and Responsibilities 💜

• Support Brella’s Customer Success Manager team by delivering tasks that they assign to you.

• Help Brella’s Customer Success Managers in data entries

• Responding promptly to customer inquiries through email and chat support.

• Support Brella’s Customer Success Manager team by delivering tasks that they assign to you.

• Resolving customer issues in a timely manner to ensure the best possible customer experience

• Participate in different data projects to improve processes

• Knowing Brella’s product inside and out so that you can answer questions.

• Keeping records of customer and end user interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

• Ensure customer and end user satisfaction and provide professional customer support.

Who we are looking for 👩‍💻

• We value potential over experience so the right attitude is the key

• Some experience in customer service

• An ability to convey compelling messages, both in person and in writing

• Attention to every detail 

• A curious mind with a hunger to learn and make your mark

• Fresh ideas that challenge the status quo

• Willingness to take on different assignments with an open mind

• Driven to develop your career in Customer Success and see the value in being offered a wide scope of responsibility

• You are able to produce good quality content in English

Benefits and what’s in it for you 🚀

• A unique and challenging opportunity with one of the fastest-growing startups in Finland

• Excellent coaching opportunities from an experienced and dedicated team

• A lot of support and learning opportunities from our amazing Customer Success team

• You get to be challenged daily to grow in a truly global team

• Lots of responsibility and room for growth

• Flexible working hours

• Great office facilities in the heart of Helsinki 

• Extensive learning opportunities

• Dynamic and international work environment

What to expect from our recruitment process ♻️

• Stage 1 - Introductory zoom call with our Talent & Culture Lead Hanna

• Stage 2 - F2f interview with our Head of Customer Success Jenni

• Stage 3 - Task to complete

• Decision

The internship can be started as soon as possible. The length of the internship depends on the needs of the trainee, but preferably 3-4 months. 

Do you want to have an influence on Brella's future and grow with us? Apply to this position through The Hub!The position is filled as soon as we find the right fit. Thumbs up for the perfect match!