Hello Retail is a Personalisation as a Service platform providing conversion rate optimization tools to the SMB e-commerce segment. We believe that good e-commerce personalization shouldn’t be limited to giants like Amazon. We democratize personalization so it is accessible to all e-commerce shops! As to us, our customers are essential, especially when providing exceptional service and support. This is where you come in – and why we need you!

So, if you possess the following skills, stop what you are doing and reach out to us:

• You are experienced with HTML, CSS, and JavaScript.

• You good knowledge about the web, and know about URLs, parameters, web tracking and analytics, structured data etc.

• You have “extrovert” communication skills – as you’ll be talking to customers, on the phone as well as writing and communicating via email.

• You have great approach to problem-solving.

• You can keep cool – and to stay on top, keeping an overview of your ongoing activities.

• You can juggle multiple tasks at the same time.

• You are a team player.

• Fluent in both  written and spoken Swedish and English.

When you join us, you’ll be:

• Helping small and medium-sized e-commerce businesses sell more and thereby ensuring their continued growth.

• Responsible, along with the rest of the team, to ensure a high level of service and contribute to very high customer satisfaction through your communication w/ customers.

• Being the customer’s lifeline when they have questions.

• Winning as a team – we believe that the best solutions are done in collaboration.

• Participating in the technical set up and enablement of our customers, ensuring high quality on the technical part of the delivery.

• Contributing with valuable input to the product and company process, as you’ll be hands-on on the front lines talking to customers and working with our product.

• Having excellent career growth opportunities.