Rainmaking Ventures is a venture development company. We invent, build and launch startups with the world's most influential companies. Our model allows us to combine the scale strengths and deep domain knowledge of corporates with the entrepreneurial execution of startups.

In collaboration with Danske Bank, we are on a mission to empower startups and founders, help them grow and eliminate friction on their way. Backed by Danske Bank, we've built and scaled the Hub and +Impact to be the go-to platforms for startups in the Nordics and Northern Ireland. By providing access to recruitment, funding, tools and expert advice today we're serving 1.5M users per year in five markets.

We are now looking for an outstanding, part-time Customer Success Responsible to help grow The Hub across the Nordics and Northern Ireland. As a match for the role, you should be eager to work hands-on with the daily operations and optimizations of a startup and collaborate closely with your fellow team members. This is a junior position: We imagine that you are on your Bachelor's or recently started your Master's.

The position is part-time with about 10-20 hours a week and fits very well as a student job.

Your Core Responsibilities:

• Assist with customer relations

• Lead platform quality assurance including screening companies, jobs, applicants and coordinating inbound clients, users and relationship requests

• Implement a new customer service ticket system in close collaboration with the Customer Success-team

• Optimize current operations and contribute to the upkeep and management of our CRM system

• Report and analyze our KPIs and growth metrics

• Maintain and curate the platform to the highest standard (fixing logos, reporting bugs, feedbacking on content to be improved)

• Task and time management of freelancers

Skills and Requirements:

• Ability to juggle multiple projects and tasks at once

• A systematic, detail-oriented and user-centric mindset and eager to always go the extra mile for the users

• Interest in leading taskforces and collaborate with other members of the team 

• Enthusiasm, ambition and motivation

• Communication skills - experience with having both external and internal email conversations

• Eagerness to learn new skills as required

• Solution-orientation and readiness to tackle unexpected challenges 

• Proactivity, energy and a roll-up-your-sleeves attitude

• Flexibility and willingness to help wherever needed

• Fluency in English (both written and oral)

Bonus points for:

• Good knowledge of the Nordic startup ecosystem

• Previous experience with project management tools, Google Analytics or CRM systems

• Experience with implementation and optimization of a new system

• An interest in entrepreneurship and impact innovation

• Fluency in any Nordic language (Danish, Swedish, Norwegian, Finnish)

• A great sense of humor

What we offer:

• Being part of a small, dedicated group of skilled, international people

• A lot of responsibility from the get-go and a steep learning curve

• Flexible hours

• A great office environment in Copenhagen at Talent Garden Rainmaking, working with 300+ like-minded entrepreneurs

• Catered lunches every day and freshly made coffee from our own baristas ☕️

Interested?

If you see yourself as the perfect match, or you have any questions regarding the position, we would love to hear from you. Please apply through The Hub, unfortunately, we cannot accept applications via email. We will interview on an ongoing basis.