We are looking for an exceptionally structured, clever and very friendly German-speaking student worker to join our Customer Experience team.

Customer experience is a fundamental part of Organic Basics. Our Customer Love agents provide our customers with exceptional service and bring the voice of the customer into the company.

Your daily tasks at OB will include:

• Acting as the voice of Organic Basics on the front lines, delivering best-in-class, delightful customer experiences via phone, email, live chat, and social media

• Becoming a product and process expert

• Processing customer returns and quality checking returned goods

• Repacking returned goods and restocking the warehouse

• Solving lost package issues and handling daily communication with our warehouse

• Representing the voice of the customer within OB; categorizing insights and educating the rest of the company about the customers’ experience

• Identifying metrics to track and ensure those metrics are linked to business outcomes

• Flexibility in terms of working hours (including evening and weekend shifts)

• Ability to work a minimum of 20 hrs a week

You are:

• Flawless in speaking and writing in German and English

• Reliable, people smart and exceptionally friendly.

• Always willing to go the extra mile.

• Eager to learn and a true team-player.

• Tech-savvy and comfortable working in multiple tools and processes to manage your daily tasks.

• Good at managing your work at a high pace and moving through your different tasks with humor and ease.

• Passionate about our planet and want to help create the change you want to see in the world.

About Organic Basics:

Organic Basics is a Copenhagen-based brand making underwear, activewear and everyday essentials in organic cotton and recycled materials. We started as three guys from Denmark and now have over thirty-something people from over twelve nationalities in our office. Being a young brand can be challenging work (and no day is ever the same) — but the rewards can be quite awesome. We also have a great social working environment (if we may say so ourselves) with lots of fun activities, including morning yoga, Friday bars, monthly social activities, and Friday breakfast. We also eat a healthy vegetarian lunch together every day.

We are committed to creating a diverse environment and encourage anyone to apply for the position, regardless of national origin, color, religion, gender, gender identity or expression, sexual orientation, genetics, disability or age.