Actimo is a mobile workspace for frontline (non-desk) employees, that improves employee happiness and productivity by driving engagement. Combining communication, training, and leadership tools into one easily accessible, snackable and measurable mobile workplace, Actimo is changing the way companies connect to their non-desk employees all over the world.

We’re currently looking for a support-loving person to add to the mix at our Copenhagen headquarters.

What you will do:

• Manage Customer Support: You take lead in handling the support we provide to our customers. Requests can range from basic technical questions over debugging issues and identifying needs for new features. You make sure to manage expectations with our customers and internally, according to the level of support needed.

• Helpdesk: As part of our live chat support and the occasional phone call, we provide our customers with product guides in an online helpdesk, which you maintain and update.

• Product expert: You know the platform in and out and stay updated on new features and concepts in our product. You know all the best practices, tips and tricks, and you thrive in turning complex technical concepts into easily understandable knowledge - both for the tech and less tech side of things..

• Release review and information: We’re constantly developing our product, which requires that timely communication goes out to our customer segments. 

• Customer Relationships: Your role is to ensure that customers have the best experience with our platform. Being anchored at the office, you are the one person our customers rely on for fast response and problem-solving.

• Ever-improving the Actimo Customer Support: Our customers deserve the best. That’s why we always focus on improving the way we do things, and as a key function in our company, the customer support is no exception.

• You bring our values to life: In Actimo, we have a few values, which shape the foundation for our work. Take ownership, work smart and be a team player. You ensure these are practised in the Actimo Customer Support.

What you bring to the table:

• 2+ years of experience in a technical support role in a SaaS company or similar.

• A relevant education at Master level, a broad business understanding and technical excellence.

• Proficiency with a ticketing platform i.e. Intercom or similar is preferred. As is familiarity with platforms such as Jira or the like.

• Experience in working with remote teams is a plus.

• You are structured and organised in the way you work. Still, you know that sometimes urgent situations call for flexible approaches.

• You’re resourceful, and you’ll figure out what needs to be done - and how to make it happen.

• Your ability to prioritise your workload is strong.

• You are a team player and ready to go the extra mile to ensure the success of the company.

• You have strong interpersonal skills and volunteer when it comes to taking responsibility.

• You speak English and Danish fluently (written and spoken). Other languages are just a plus, but not required for applying for this position.

• You’re able to work from 9am-5pm CET all weekdays.

• We’ll be honest with you, this is a fast paced position and the successful person keeps calm and is genuinely happy to help our customers with a myriad of different questions and timely assistance.

What you will get:

• An open and vibrant working environment with 50+ highly committed international colleagues. You will get the chance to meet all of them.

• An opportunity to be part of a rapidly growing organization. Everyday is a new day.

• A fun and good-natured workplace. This is what makes us come back every Monday.

• Challenge and support for your development. We want you to become better every day.

• A sociable company culture. Because we love our cakes, Christmas parties and Friday bars.

If this sounds like you, please send your CV along with a short video (max. 1 minute) presenting yourself. For more information please reach out to our Head of Customer Success, Steffen Kongstoft on +45 60 11 93 63.