As a Danish-speaking Customer Success Associate, you are focused on securing healthy long-term adoption among your assigned portfolio of customers through trainings, follow-ups and additional check-ins. You are a driven, customer-centric, team player who loves leveraging your versatility and critical thinking aptitudes to develop relationships and deliver results for our customers.

What you'll do:

• Serve as the primary point of contact for the customer during and post-implementation of Falcon.io

• Develop a trusted advisor relationship with customer stakeholders to drive product adoption. Educate customers on how to leverage features and new releases

• Understand the customer needs and link them to workflows in our products

• Conduct periodic customer health-checks to understand behaviour and proactively address inactivity and/or missed opportunities

• Help strategize with the customer at key stages of the lifecycle on how to optimise their use of the product, ensuring ROI

• Partner with internal Falcon.io stakeholders (account managers and strategy advisors) to align account activities with the customer's business case and strategy

• Identify renewal risk and collaborate with internal teams to alleviate blockers and ensure a successful renewal

You will be a great fit if you have:

• Passion to develop and build a career in Customer Success

• Danish & English to a native fluency level (other languages such as German and French are a plus)

• Customer-first mindset and strong relationship management skills (tailoring for the different stakeholders)

• Excellent problem-solving skills and good technical knowledge

• A passion for and strong knowledge of the digital marketing landscape to deliver valuable advice

• Commercial acumen and comfortable with working towards set targets e.g. goal-driven and accountable

• Solid organisational skills like project management and milestone completion

• The drive to steer customers to succeed with a data-driven approach

What we offer:

• An open and informal working environment defined by high levels of personal responsibility and follow-through, and excellent career development possibilities 

• The opportunity to partner with international colleagues across the global offices of a social media SaaS industry leader 

• A pension scheme and health insurance, and staff discounts at a few of Copenhagen’s best (and not so well-kept) secrets 

• An office space housed in the old Danish Design Center, directly opposite Tivoli Gardens in central Copenhagen 

• The Falcon Feed: our in-house canteen providing up to 3x meals per day, including drinks and healthy snacks