We are a team of scientists, developers and customer success managers, combining the latest technologies and breakthroughs in data science with years of experience from working with leading retailers of the world. We provide a SaaS solution to large marketers across Europe to analyse the performance of their marketing and campaign activities. Our predictive analytics enable long-lasting tangible recommendations and immediate actions.

As a Customer Success Manager / Senior Customer Success Manager you will

• Lead Sellforte software implementation projects and customer success, working closely with Sellforte data scientists, senior client executives and client specialists (marketing, merchandizing, supply chain)

• Determine Sellforte SaaS tool’s impact on customer’s business

• Monitor customer's key performance metrics and take necessary actions to improve them

• Work with your customers with analytical mindset to understand and optimize their business processes and identify areas of opportunity to increase sales and margin

• Act as an analytics translator between customers and Sellforte data scientists and developers

• Define upsell and cross-sell opportunities based on customer needs

Your skillset

• Interest in startups, analytics, technology and process and account management

• Strong business conceptualizing skills: from needs to understandable solutions

• Drive to solve customers’ problems and present actionable results

• Analytical mindset

• Hands-on skills with MS Powerpoint and Excel. Experience in more advanced tools (e.g. RStudio, Alteryx, Knime) appreciated.

• Experience in having full customer responsibility appreciated

• Proactive, result-driven and hands-on attitude towards work

• Preferably management consulting, IT consulting, project management, business development or account management experience

• BSc or MSc Degree in Industrial Engineering and Management, Systems Sciences, Information Management, Economics, Marketing, Finance or similar field

What we offer

• Supportive and motivated team

• Interesting and highly challenging work

• Flexible working hours

• Competitive salary

• Stock option plan

• Lunch and sport benefits

• Occupational health care

• Support for professional growth, for example by company paid conferences, on-line courses, literature etc.