We are looking for a Customer Success Manager to work together with our clients to help them plan and execute the implementation of our platform. You will be part of a highly energetic, international team and work together with other Customer Success Managers.

What you will do:

• Project Management: You manage projects with our customers from exploring their needs to implementation and launch phases. You handle projects with a large scope including roll-outs across regions. You transform clients’ goals into an Actimo solution with an action plan to fit their needs and meet KPIs.

• Customer Relationships: Your role is to ensure that customers have the best experience with our platform. You are the key to their success and relationship with Actimo.

• Product Expert: You are the expert of the platform and are responsible for training users. You can easily turn complex technical concepts into easily understandable knowledge.

• Account management: Work closely with our Account Management Team to activate and retain existing customers.

• Further Developing Customer Success in Actimo: We are transforming the team and need you to pitch in and contribute to this transformation so the department can grow.

What you bring to the table:

• 2 years of experience with Customer Success in a Saas company is a massive plus

• You have relevant experience in running projects

• You are used to having direct customer contact and managing a larger portfolio of customers

• You have a relevant education at Master level, a broad business understanding and technical excellence

• You are structured and organised in the way you work, yet you thrive to manage urgent situations with flexible approaches

• You are multi-skilled and a tech-savvy person that easily works with digital tools.

• You are a solutions-minded and empathic person with great passion for creating sizeable results with your customers

• You volunteer when it comes to taking responsibility

• You are a team player and ready to go the extra mile to ensure the success of the company

• You are open-minded and like to have fun together with your colleagues

• You write and speak fluent English; Scandinavian languages are a plus but are not required to apply for the position

What you will get:

• An open and vibrant working environment with 50+ highly committed international colleagues. And you will meet all of them.

• An opportunity to be part of a rapidly growing organization. Everyday is a new day.

• You are willing to travel regularly to visit customers around Europe.

• A fun and human workplace. This is what makes us come back every Monday.

• Challenge and support for your development. We want you to become better every day.

• A sociable company culture. Because we love our cakes, Christmas parties and Friday bars.

If this sounds like you, please send your CV along with a short video (max. 1 minute) presenting yourself. For more information please reach out to our Head of Customer Success, Steffen Kongstoft on +45 60 11 93 63.