We are a two-year-old start-up renewing patents for companies in over 20 countries across Europe, Asia, North and South America. Our goal is to make patent renewals fully automated. By doing this, we believe there are at least 6 Billion USD a year and a lot of time to save for small and innovative companies around the world. Your main challenge is to take care of our clients and partners. It's a big responsibility since we are working with the largest companies in the world. Read more below.

YOU

• Will be responsible for developing long-term customer relationships that drive customer retention, growth and satisfaction.

• Will work directly with our management team.

• Will be accountable for providing the highest standard of service excellence for our top-tier Patent Renewal Customers.

• Will take ownership of issues and working with colleagues across the organization to secure existing business and increase revenue.

  
  

We need your experience to...

• Identify issues and provide resolutions in a timely manner to the satisfaction of the customer, such as completing audits; identifying trends; determining system improvements and implementing changes.

• Ensure timely and accurate responses to customer queries, escalations, concerns or complaints.

• Drive improvements and initiatives in partnership with relevant business stakeholders to resolve delivery issues, failures or adverse customer’s feedback.

• Provide effective customer account management and ensure customer retention for an assigned portfolio of clients.

• Ensure that we hit our deadlines in regards to our service; timely renewals, payments, forms, invoices, notices etc.

• Onboard new clients and ensure that all their questions are answered.

Bonus experience...

• Experience from the industry

• Experience with intellectual property

• Experience with account management

• Experience with customer success

WE OFFER

• First-hand experience of life in a startup and flexible work hours

• A fun and engaging workplace located in the heart of Copenhagen

• A chance to work with skilled people in the area of automation and computer science (assisting our CEO, CTO), data science and product development

• A steep learning curve in a stimulating and challenging environment

PATENTRENEWAL.COM

We’re are on a mission to accelerate the amount of innovation in the world by breaking down entry barriers and reducing costs for inventors.

We’re a broad cross-functional legion of devoted team players who’re passionate about our mission, and we’re growing fast.

At the patentrenewal.com team, you get the chance to combine your entrepreneurial mindset with hands-on work experience, while accelerating your career.

We are inspired by the developing culture in companies like Gitlab, Netflix and Facebook.

QUOTES FROM PARTNERS/CLIENTS

“Patentrenewal.com was easy for us to use from the very start. Within two weeks, we had renewed our first patents. Our administrators have an easy tool to use and we are able to provide a better offering to our clients.”

CEO, Nordic Patent ServiceGerard Van Walstijn

"patentrenewal.com produces a beautiful, elegant and very user-friendly experience. For clients, it's like a window into their own portfolio. patentrenewal.com reduces the time of communication and queries."

Monique Heystek, Administrative Head of Patent Renewals, Spoor & Fisher

Things that shouldn’t need to be said, but just for good measure are...

We are an open and fair company. We like to have fun and profit, but not at the expense of someone else. We don’t discriminate on the basis of background, race, gender, sexual orientation or physical disabilities and we expect the same from you.