APROPLAN and GenieBelt are two of the fastest-growing SaaS companies in the construction industry. We made a huge move by merging together and now we are a 120+ contech scale-up — called LetsBuild — and we are ready to change the industry! In LetsBuild, we believe in clear commitments and respectful disagreements, and we support each other. LetsBuild is also a transparent and egalitarian environment, where everyone knows each other.

*Notice that the recruitment team is not speaking Danish, so please, apply in English :D Thank you!*

Job Description

Are you ready to disrupt construction by joining one of the fastest growing SaaS companies in the sector? Are you a born teacher who wants to make a difference in the ConTech field? Then, this challenge is for you!

We are looking for a new Customer Success Manager who can deliver top-class onboarding, customer service and account management to our Nordic clients.

By combining the strengths of GenieBelt and APROPLAN, LetsBuild offers two products that complement each other into an end-to-end solution for the construction phase.

Mission

At LetsBuild, we see our customers as our most valuable ally in the effort to build the future of construction.

As our Customer Success Manager, your mission will be to help our new and existing customers make the most out of our solution. You should proactively manage and maintain the full Nordic customer lifecycle and identify potential upselling opportunities.

The position would be a perfect match for a dynamic, detail-oriented person who is after a demanding but rewarding role.

Specifically, your main tasks are as follows:

• Onboard our customers to the LetsBuild solution and maximise their success using the platform.

• Act as a trusted guide for our customers ensuring they become product experts and help train their teams on LetsBuild processes so they can become ambassadors for our software.

• Provide workable solutions for our customers by working closely with our Customer Support Team.

• Take ownership of the customer’s lifecycle and guarantee the successful implementation and use of our software across multiple projects.

• Build strong relationships with our customers and successfully identify up-selling opportunities.

• Share valuable customer feedback with our commercial and product teams so we can continuously improve our services.

Profile

To be successful at LetsBuild, you have to master the following qualifications:

• Fluent in Danish with excellent verbal and written communication skills in English.

• BSc degree or higher in construction management and civil engineering is definitely a plus.

• Strong communication skills.

• A strongly proactive and service-minded attitude.

• Ability to connect with people in an open and trust-worthy way.

• Good analytical skills which will allow you to quickly identify the needs of the user.

• Flexible, open-minded and easy going.

• Customer-oriented mindset.

• Work experience in the construction industry is considered a plus.

• Experience in SaaS or LEAN is also seen as an advantage.

• A first feedback on the user experience of the GenieBelt and Aproplan apps (Pssst! You can download them in the app store or google play store today.)

What you will get in return:

• An exciting career journey in one of the fastest growing SaaS companies in the construction sector.

• A great working atmosphere thanks to our young, dynamic and international team.

• An insightful training and development plan to further improve your skills and develop your career.

• Intensive coaching to help you learn our sales and marketing playbook.

• Attractive commission plan with accelerator for overachievers.