Customer Success Manager (CSM)

Salary Competitive

Revieve is transforming the way beauty-commerce works by enabling beauty brands and retailers to provide consumers with a hyper-personalized customer-experience through AI, AR and Computer-Vision. The company is the preferred partner with leading beauty brands and retailers across four continents in personalizing the beauty customer-experience and delivering tangible business results for brands and retailers.


What's the Role?


As part of our fast growth, we're looking for a customer success manager (CSM) for our newly created function to ensure leading global beauty brands and retailers are successful in partnering with Revieve in personalizing the beauty customer-experience.


Who are we looking for?


The ideal candidate is highly competent and efficient in international customer-facing communication, both in-person and remote and has experience working with corporate-level customers. In addition, we'd like you to be fluent in tools like Google Analytics in helping customers understand how they could improve the already impressive business results our customers are seeing. Since we're working with sophisticated technology, you also need to be able to convey the technological aspects of our offering to customers in a commercial-fashion.


What will I be getting into?


We're a team of serial entrepreneurs and entrepreneurial individuals works hard and gets results, but we also fave fun. At Revieve, you'll have the ability work with brilliant minds, both business and technical as a key member of an internationally distributed team across our offices in Helsinki, Valencia, Chicago and Montreal. You'll benefit from as much responsibility as you could possibly dream of, flexibility and a competitive salary as well as a front-row seat in a fast-growing Finnish growth company recently accepted into the Business Finland's Young and Innovative -Companies programme. You'll get the opportunity to work with world-class customers many of which are part of the Fortune 500 and get the possibility to position us as a true partner in beauty-technology for our customers.


Whilst the position is located in our HQ in downtown Helsinki, many of our customers are not here. Frequent visits to customers around the world as well as daily-communication (sometimes not isolated to 9 to 5) may be required (here's where the aforementioned flexibility kicks in).


So What Next?


When applying, please let us know what sets you apart from the pack. What is the unique value you bring to the table and why being part of the next growth-company rocketship to come out of Finland excites you! We look forward to hearing from you!

Perks and benefits

This job comes with several perks and benefits

Working at
Revieve

Revieve helps brands, retailers, e-commerce and digital providers drive digital customer experiences by enabling personalized engagement with Health, Beauty and Wellness products, services and treatments.   With headquarters in Chicago and Helsinki, Revieve pioneered “selfie” analysis and virtual try-on technology, building business value for their retail and brand partners by creating consumer-powered experiences across all device touchpoints—from online and in-app to in-store screens and social platforms. Together, these innovators are reinventing shopper experiences through augmented search, education, recommendation and purchasing journeys that are personalizing the future of commerce. The company’s core technology is The Revieve Digital Beauty Advisor, a proprietary self-diagnostic platform that personalizes the shopping experiences for skincare and cosmetics. The AI Skincare Advisor is easy to use. Consumers can upload a selfie photo and the platform will instantly provide detailed diagnostics and recommendations of specific products and treatments tailored to their needs and personal preferences. The AR Makeup Advisor allows consumers to “try” cosmetics before they buy through digital makeup sampling and try-on features that are visually engaging and fun to use.   The company’s proprietary technology is the Revieve Digital Health-Beauty-Wellness Platform, with easy-to-use self-diagnostic modules which personalize search and shopping experiences, by delivering consumers targeted products, services and treatments.

Read more about Revieve

company gallery image