We hire to elevate - not delegate. Penneo is a place where you can be a member as a person, "me", but where you become part of a larger "we” - where people work to make a life, not just a living.

Who are we looking for?

Penneo is on a mission to take over Europe coming from a stronghold in the scandinavian countries. Since we are a customer-driven company, we are looking for a customer support manager to make sure that the right customers gets the right help at the right time.

We are Penneo!

Penneo is a fast-growing RegTech SaaS company headquartered in Copenhagen, Denmark. We successfully serve customers in industries like accounting, law, finance, etc. enabling them to handle documents, data and signing in a secure and compliant way. We are now ready to take the next step by going global and exploring new business opportunities.

So why should you work with us?

We need a customer support manager who can take charge of our customer support department and foster positive relationships with our customers. If you know how to find unique ways to deal with customer complaints or concerns, you’d be a perfect fit for this position.

You will be responsible for delivering a high-quality customer support experience.

Responsibilities

• Take ownership of customer issues and follow problems through to resolution
• Support new customers in the onboarding process
• Incident management (communication with clients during and after incidents)
• Develop our self-service universe
• Develop and implement service procedures, policies and standards
• Minimize the amount of work escalated by working with the product team
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer support agents and nurture an environment where they can excel through encouragement and empowerment
• Set goals for the team and check on progress

The Penneo DNA

At Penneo, our most important asset is PEOPLE. We’re not looking for new employees, we’re looking for new teammates. We strive to do what we love, to love what we do and to make every day fun and engaging.

In other words we are a PEOPLE company!

• We put the team and organization before ourselves
• We’re not afraid to take responsibility for our mistakes and to learn from them
• We’re accountable and have integrity
• We’re curious and not afraid to ask questions
• We know how to break down complex tasks into small deliverable pieces
• We’ll make it known to colleagues when we’re stuck or blocked
• We love to help and be helped
• We’re obsessed with learning new things, improving processes and voicing concerns

What makes you special

You are used to working with developers and understand and respect their domain

Experience with Zendesk is definitely a plus

Does this sound like you? Do you want to work with some of the most inspiring and talented people in the industry? Are you up for a big challenge and a fantastic journey?