Lenus is a B2B company providing a cloud-based nutrition and workout software solution that helps empower personal trainers, dieticians, and other health professionals so they can scale their business and still focus on being hands-on with their clients to deliver the best possible outcomes. We are 100% independent thanks to our fast-growing +6M DKK MRR. Currently our software has helped people lose over 100.000kg. We hope that this number will grow exponentially as we take over new countries.

Our team is young, open minded, social and weirdly huggable. We organize team trips (last one was to Sitges outside Barcelona), team dinners and team parties on a regular basis and even when we are just working it’s almost always with high spirits (even the best people sometimes have a shitty day).

As we are rapidly growing we need someone to take over the responsibility of getting our support systems ready for scaling. This means that your main responsibilities will be to assume ownership of the support ticket system and helping the developers get rid of bugs. We consider this a 2nd level support that will help us bridge the gap between the support and developers, hopefully being able to relieve the developers of much of the bug handling, as well as helping to make sure that new features are well tested before they are pushed.

As a Technical Support at Lenus eHealth you will:

· Implement and address ticket handling

· Maintain close communication with our Tech Team through regular bug reports

· Advise our clients on the platform’s best practices

· Establish and build processes that are scalable and efficient

· Quality assurance - help the Tech Team test out new features before they are live

· Assist Product Owner in understanding what features should be considered for the product roadmap

As a Technical Support at Lenus eHeath we hope you:

· Have completed a technical education and are based near Copenhagen

· Have worked with SQL, Javascript, React or other coding languages

· Have worked with Software quality assurance software

· Are used to working with support ticket systems

· Get a strong sense of satisfaction from assisting others

· Like to be part of a team that works hard but has fun while doing it

So, if you are passionate about tech and want the possibility to grow both personally and professionally with an awesome team, submit your application directly through TheHub.dk.

If you have any questions or would like to know some more about the role, you can reach out to mathias@lenus.io