Do you want to be part of an ambitious and scalable tech/SaaS startup with a global outset? Do you have an interest in enterprises and client development? We are currently looking for a talented customer success manager that will assist us in reaching out to and following-up on a growing number of Danish B2B clients. Join a competitive and excellence driven team and participate in our very exciting growth journey.

Customer Success Manager

We are currently looking for a talented customer success manager that will assist us in reaching out to and following-up on a growing number of Danish B2B clients.

Your Job Responsibilities

As a Customer Success Manager, we expect you to be highly professional and take ownership of your own results. You will be part of our customer team and play an important role in engaging, onboarding and retaining our customers. Among others, you will:

• Manage our leads pipeline and identify new leads.
• Researching potential customers and prepare customer meetings.
• Participate in B2B enterprise customer meetings with business executives, demonstrating our software to the client.
• Onboarding new customers and setting up our software for the client.
• Support and following-up on customer inquiries.
• Evaluate customer satisfaction and gather customer feedback.
• Ensure that our customers are happy and satisfied.

Qualifications

The ideal candidate would be ambitious and hard-working, service-minded, independent, detailed oriented, and a quick learner. You thrive working in a dynamic team and is working smoothly with others. The candidate must fulfill the following requirements:

• Minimum 3 years of experience with nurturing B2B enterprise clients, preferably working with ERP, HRIS or SaaS solutions.
• A bachelor degree from a relevant business school or university, preferably with some courses in IT and Business Administration.
• Tech-savvy and a super-user of CRM systems, Microsoft Office as well as other professional software.
• You are fluent in written and oral Danish and English.
• Working permission in Denmark.

Perks & Benefits

We offer a competitive salary and you will work from our office facilities at Symbion, a vibrant and dynamic tech co-working space at Østerbro, Copenhagen.

About Our Startup

Our research-based software startup aims at accelerating people engagement and performance drawing on research within social psychology, Big Data and AI. Our cloud-based Livingroom Engagement & Performance Platform combines HR-data with intelligent mobile employee surveys and enables teams to work smarter, healthier and outperform others. We are receiving increased publicity, and was shortlisted as the Top 10 HR Tech Solution Providers in Europe 2018 by the HR Tech Outlook Magazine.

Further Information

For further information, please contact Roar V. Bovim on roar@livingroomanalytics.com or +45 50 260 460. Please submit your application and CV and LinkedIn via The Hub

Deadline

Your application must be received no later than the 24th of April 2019. We will take candidates into the recruitment process continuously. When we have found the right candidate, the position will no longer be open for applications.