Veo is the world’s leading AI powered and affordable football camera solution. We want to enable all teams around the world recording their football matches without the obstacles of finding a cameraman. Democratizing football, by giving access to video analysis, that in the past only were available for the few.

About the job

There is a big global interest for our product, and to supercharge the potential we are now hiring the best customer service talent for our newly established Customer Success team. At the heart of our strategy is to keep customers happy and guide them to get the most out of being a Veo customer. We will help them with any issues they have and proactively engage customers to do the best possible recordings.

Responsibilities

• Respond to customer inquiries via email in a clear and comprehensive manner.
• Assist with customers on social media.
• Assist in writing and maintaining our support site.
• Gather feedback from customers to our product team.
• Suggest opportunities to improve the quality of our customer service

Preferred qualifications

You will become a key person in our future growth, and we expect the following qualifications.

• At least 2+ years of experience with Online Customer Service.
• Must be in Copenhagen area.
• Fluent in English.
• Excellent written communication skills.
• Familiarity with Danish, Swedish and Norwegian is helpful, but not mandatory.
• Familiarity with Intercom is helpful.
• Interest in football. 

What we’re offering and how to apply

If you’re passionate about happy customers and football, we are offering you an exciting opportunity to sell a revolutionary product, and work at a company where you can form your own development. 

Competitive salary.

Lunch, great coffee and a fast pace start-up culture at our office in Copenhagen (Nørrebro). 

You will report to our Product Lead.