Woshapp is currently seeking an Operations Administrator to coordinate and administer the company's Woshapp team in the field to ensure  successful delivery of current and future client's staffing needs. 

As an Operations Administrator you will be the first line of contact between our car washers (“Woshers”) in the field, our sales team and our clients. This position oversees all aspects of scheduling, staffing and timekeeping. Duties include creating and maintaining weekly schedules, including ensuring that all clients are fully staffed for the work day/week, backfill any unplanned vacant shifts for that day and future scheduling of coverage for the planned scheduled absences. The position requires, from time to time weekend work. Travels might be required.

Essential Functions

• Manage field calls and emails/notifications from Woshers and clients
• Coordinate the hiring, introducing and scheduling of new and temporary Woshers
• Monitor real-time performance and job completion of assigned field reps and backfill canceled jobs when possible to ensure productive time is maximized throughout the day.
• Assist in driving field productivity, time management, and real-time job routing through utilization of workforce management software.
• Continuously monitor to maximum efficiency and improve productivity.
• Strive to reach the set Operational goals
• Identify ways to improve communication between the office and employees in the field.
• All other duties as assigned

Required Competencies

• Exemplary customer service skills
• Strong written and oral communication skills in English and Swedish
• Skilled at prioritizing and organizing effectively with a keen sense to detail
• Prefer to work in a fast-paced, high-pressure environment
• Multi-task using multiple software programs simultaneously
• Handle multiple projects and tasks
• Working knowledge and proficiency with Microsoft Office (Word, Excel, etc.)

Preferred Education and Experience

A minimum of two-year related experience; or equivalent combination of training and experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.