Tech Supporter

Salary Competitive

Templafy is a fast-growing SaaS company with global operations, based in Copenhagen. Templafy has a growing customer base of global enterprises and offices in Copenhagen and Berlin - now is an exciting time to join our team! You'll be working in our Copenhagen based office - very close to Kongens Nytorv Metro stop - along with +60 colleagues sharing more than 25 different nationalities. We offer a great and supportive work environment with great colleagues.

About the job

You will join our technical support team who takes care of providing daily support to our partners and customers. Most support is handled by email and chat.

Together with the rest of the team, you are responsible for handling and allocating all incoming support requests and help troubleshoot issues, detecting bugs and creating bug reports for our development team.

You take into consideration in supporting client's urgency and provide positive troubleshooting experiences. Furthermore, you'll be a part of building and maintaining our external and internal knowledge base by writing help center articles up to date with features and functionalities of Templafy for all users.

Bringing in your expertise to the support team, you'll definitely be able to make a footprint in the long term story of Templafy.

The key words for us is that you communicate well and that you think the intersection between customer support and technology is a great place to operate in.

About you

We expect you to have a technical background and a good, general knowledge about IT is a prerequisite - but even more important is your mindset and attitude and that you enjoy helping other people.

Preferably you already hold some experience from a similar position with outstanding results and you are dedicated to finding solutions to problems and deliver first class customer experience.

Elements we expect you to excel in:

Customer experience
Being service minded
Having technical flair and expertise
Great problem solving skills
Positive mindset and attitude
Fluency in English is expected - other languages a plus
Ideally, you are native in Microsoft Word and Powerpoint

Please apply through the Hub

Perks and benefits

This job comes with several perks and benefits

See all 14 benefits

Working at
Templafy

See company profile

We love improving the way businesses work with documents, presentations and emails. With over 500,000 Templafy users worldwide already, we count several prominent global organizations as customers and work closely with Microsoft as a Gold Partner TechRadar says “Templafy is one of the best document management tools out there." We have a talent pool structure; our management team is recruited from the very top of their class. On the other hand, we also have a big pool of young talents. This creates some very good dynamics in our company where our young employees can learn from the experts. People in our staff are all very different and love each other for it. Our environment is spacious with lots of social events and dinners, sharing Fridays with personal presentations and initiatives, bars and more. The vision of Templafy is extraordinarily ambitious: we’re working to define this new market space of ours with about a billion users in total. Our employees need to be able to work at fast pace, our environment is very “give and take”, you come to work when you want and you can work remotely. While our ambitions are high and our speed is fast, we’re still working sane hours and don’t expect anyone to work 80 hours a week. Happiness is more important than pressure here.

Perks and benefits

Working at Templafy

Working at
Templafy