The position …

We are looking for an exceptional, structured and very disciplined E-Commerce intern who’s motivated by a steep learning curve and a high degree of responsibility. The successful candidate will work 37 hours a week in close collaboration with the founding team, and be accountable for daily operations and maintenance of our B2C shop (Shopify). You will furthermore be part of the daily operations of customer experience and support 

You will help to build and improve the shopping experience, while defining new features and building new flows, paths, landing pages, navigation and overall e-commerce functionality. You will help to scale our architecture and improve our site performance and learn how to scale and build a new e-commerce platform. For the position it is a requirement that you are able to be at our Copenhagen offices 5 days per week.

What you’ll do …

* Build and improve the shopping experience for a fast-growing, disruptive e-commerce company.

* Work closely with the founding partners (marketing and product development) to define new features and build new flows, paths, landing pages, navigation and overall e-commerce functionality.

* Execute a high-quality user experience and brand identity.

* You will be working closely with our Digital Marketing team to enhance our online presence.

* You will implement new apps, integrations and add-ons to our current Shopify store. 

* Act as the voice of Organic Basics on the front lines, delivering best-in-class, joyful experiences and developing lasting relationships with customers via phone calls, emails, live chats and Social Media channels.

* Master our internal management system in order to efficiently and effectively process sales orders and maintain customer relationships.

* Channel recurring customer inquiries to all areas of the business such as technology, marketing, design, product and more.

* Solving warehouse issues such as returns, out-of-stock orders, complaints and more.

* Assess shipping issues such as lost packages, delayed shipping concerns, missing tracking identification and more.

* On-going gathering and analyzing of our customer experience data.

* Think creatively about ways in which we can optimize each customer’s experience and brainstorm with your manager.

* Based on performance, advance into other customer interaction channels.

Who you are …

* Previous experience operating in Shopify. 

* An all-star who takes ownership (and pride in) your work.

* You believe online customer experience matters!

* Able to think outside the box and superb at both creative and structured problem-solving.

* An expert communicator (both online and offline) who understand the impact of tone and can adapt your communication accordingly.

* Full professional proficiency in both Danish and English.

* Detail-oriented and extremely organized.

* You have an entrepreneurial “I’ll figure this out”-spirit.

* A shared vision to change the fashion-industry and excited to be representing Organic Basics to our customers on a daily basis.

What you can expect from us …

• A flat hierarchy entrepreneurial team with high ambitions and motivation.

• A challenging, fast-paced and highly dynamic environment.

• A full understanding and hands-on experience of the processes and initiatives it takes to build a fast growing e-commerce direct to consumer business.

• High expectations and challenges to help you reach your highest potential.

• The possibility of becoming one of the first employees in the sustainable lifestyle brand of tomorrow, with possibilities of growing with the company and receiving equity options.

• Access to a big network of business partners, advisors and professionals.  

Sounds good?

Apply by sending your application with a cover letter explaining why you are the right candidate and an attached resume.