Do you want to be part of one of the fastest growing international tech startups in Scandinavia? Unique opportunity to be part of an advanced Inside Sales Academy that will kick-start your sales career and turn you into a valuable asset for any sales organisation!

About Dixa

Dixa is a born global customer service tech company on a mission to solve customer chaos, eliminate bad customer service and help companies build strong bonds with their customers - much like the connection between friends.

Dixa is the new way to deliver effortless and personal customer service, and our powerful software eliminates the chaos created by using disconnected systems and unifies the customer experience across all channels, including email, chat, social and phone. 

Founded in 2015, Dixa now has customers in 22 countries, including Interflora, Bosch, Aller, Red Cross and One.com. Dixa has rocketed from new entrant to the #1 ranked SaaS Contact Center platform in just over 1 year, as is one of the fastest growing SaaS companies in the Nordics. We’re growing double digit month over month with sales presence in Denmark and London.

What are we looking for?

We're looking for several more Account Executives to join our sales teams. The bar has been set high, but if you’re ready to be a part of a world class sales team with a unique sales career model don’t stop reading...

We are looking for profiles with the specific qualities listed below, however we understand that you probably won't naturally have all these specific skills from the start. As a talented profile, we expect you to learn quickly.

You speak technology fluently

It's almost a no-brainer, but any Account Executive selling software must be comfortable with both using and discussing technology. Normally, you would probably be able to get away with only understanding the product well, but this won't fly in our industry: You have to understand Dixa's technical specs as well as how the product fits in with and complements other technology in a business' software stack. You will be selling to a highly technical market and have to pay attention to not just their industry, but general technology trends and developments. You need to be technologically fluent, able to easily understand new technology and learn to use it quickly.

Your responsibilities and role

• Close a specific amount of deals each month based on leads, prospects, demos and meetings provided to you by Marketing and Business Development Reps 
• Own the development of your own pipeline/vertical/region/country
• Have the desire and ability to understand customers’ pains and problems
• Sell the vision and the solution that solves a customer’s challenges and bring them value and benefits - at the same time
• Be extremely efficient at spotting deal blockers and disqualifying leads that are a bad fit and ultimately a waste of time
• Bring feedback from customers and funnel it into the product development process
• Bring feedback and experiences from customers and funnel it into the growth marketing and brand marketing process
• Nurse, forecast, and manage your sales pipeline via our CRM system

Our requirements

• Proven tech/startup sales experience, ideally in the SaaS industry for mid-market companies
• Proven track record of building a client base and consistently exceeding revenue targets and company goals
• Ability to communicate with Manager and C-level or equivalent professionals 
• Ability to identify customer problems and propose a great solution fit for their painds and needs
• Comfortable in engaging and conversing in relation to management techniques and basic business / financial benefits including Return on Investment, Total Cost of Ownership, Business Value Assessment, etc.
• Very proactive and upbeat with strong organisational skills
• Strong technical understanding and excellent presentation skills
• Must be fluent in Danish & English

You understand the true value of Dixa

Most companies and decision makers believe they're managing just fine with their current solutions and processes and have no need to upgrade to SaaS software or make any changes in their current customer service platform(s). Prospects often don't have the budget or see a pressing need to change the status quo—that's where you come in.

As a great Dixa Account Executive, you can convince prospects of the true value of our product and how it will revolutionize the business from within. You can easily prove the true ROI of Dixa and convince prospects that they're losing out on a huge opportunity if they don't buy. We know that a strong value proposition is the key to SaaS success. As a top Dixa Account Executive, you will know exactly how to position and pitch the product to achieve maximum impact.

You understand the ideal customer profile

We know from experience that we are hurting our business if we close a deal with the wrong type of customer. You have probably tried to sell a product to a customer who isn't exactly the right fit in order to hit your budget for the month, but that won´t work here. 

As a Dixa Account Executive, you know to look for specific characteristics when talking to a new sales prospect — including size, industry and technology stack. If a prospect isn't quite the right fit for the business, you should be completely comfortable disqualifying the prospect and shutting down the sales process before it goes too far. 

You value customer success & create strong connections

In some industries it's not a big deal if you over-promise a product's capabilities to a prospect in order to close the deal. It's completely different in SaaS! If we don't deliver what you have promised, the customer is likely to churn rapidly and will indeed hurt our overall reputation. By being honest with prospects, you will ensure that prospects become happy customers who will stick around and be open to upselling in the future. 

As a Dixa Account Executive, you will close deals without ever meeting prospects in person or shaking their hand. This means that you should be able to build strong interpersonal relationships through email, phone calls and maybe a video chat or two.

You should have great written and spoken communication skills and understand the challenges of inside sales thoroughly. You should be able to engage prospects through email and phone almost as well as traditional reps can close deals in person. 

Why Dixa

We’re changing the ways companies and customers engage and talk to each other. We’re solving customer chaos, eliminating bad customer service and building strong bonds between companies and their customers - much like the connection between friends. 

We live by this philosophy every day ourselves and embed it in all we do, including our people and culture, and therefore invest in all aspects of your career. You will go through a well proven, engaging and structured onboarding process in Copenhagen. We will coach and train you thoroughly in regards to our sales career model & philosophy and Dixa product & market knowledge and insights. 

From day one Dixa and our culture has been about bringing people together with different backgrounds, each shaping the company, challenging the status quo and bringing unique skills and knowledge, and today we’re a truly international company with people onboard from 11 different nationalities and many coming from other great DK founded startups including Zendesk, Falcon.io, Trustpilot, Planday and Realm.

What can we offer?

• Competitive compensation and benefits
• Attractive pension plan including health and life insurance
• Strong management team with diverse experiences
• International office representing over 11 nationalities
• You’ll be smack in the middle of the capital of the happiest people in the world
• Our HQ is at the center of the tech and startup arena of Copenhagen, Startup Village
• Minutes away from to the city center, waterfront, great restaurants and the Metro

Interested?

Get in touch with me on LinkedIn or apply here and tell me exactly why we need YOU on board.

I’m really looking forward to hearing from you.

All the best,

Anders Mayntzhusen, CCO @ Dixa