Head of Design and Customer Experience

Salary Competitive
Equity To be negotiated

Donkey Republic is seeking an UX designer to join the team in Copenhagen. Donkey Republic is an investor-backed startup spreading cycling across the globe through our bike-rental platform. Our platform is capable of converting any bike into a rentable bike using a smart lock. We work with partners across many different countries to deliver a fully-automated bike-rental service. So far we've put more than 200.000 happy riders on bikes in Europe and beyond.


We are seeking an experienced Designer to take ownership of the Donkey Republic user experience

We are looking for a skilled person to take ownership of the Donkey Republic rider experience. In Donkey Republic our product development priorities are strongly driven by user research and data. That's why we would like you to be both a strong app designer and also take ownership of performing tests and collecting research on how to improve the overall rider experience.

What your job will be

Your daily tasks will be a mix of gathering insights on issues that riders are experiencing and actually realising solutions by designing our apps.

The research that you will help collecting will be used in the product prioritisation board to decide what our product roadmap should look like. You join this board together with our CTO, Head of Business intelligence and Finance and our CEO.

As Head of Design you will be responsible for design in Donkey Republic. Mainly that means delivering app design sketches for our product team and engage with our developers to find the best solution for our riders. But you will also help with designs for our website along with some printed marketing material from time to time. With a leg in both the product and marketing group, you will be an important part of developing Donkey Republic as a brand.

Who you are

You are fluent in qualitative and quantitative customer research and know how to build best practices in collecting customer insights. We see you as a corner stone in building up a good practice around researching and testing before implementing solutions.

You have also taken part in getting one or more mobile apps to the market. We want you to build the product with our developers and not just deliver designs to them. You should enjoy the dynamics of interacting directly with the developers and take on the challenge of getting your designs all the way to the market. It is important that you can design for both native iOS and Android and understand the limitations and opportunities of both platforms. Experience with web and offline marketing material is a plus but as our service is mobile only, mobile is where your passion should be.

We understand that design and UX research are usually spread into multiple roles, but we are looking for a person with wide experience and also see this as an opportunity to have an exciting and diverse job that brings new challenges every day.

What we offer

We welcome you to work in a fast-paced, inspiring startup currently on an impressive growth path. We're ready to give you the space it takes to take ownership of our customer experience. We also offer a flexible work schedule and lots of social activities. We are open and honest, and put a lot of energy into building an amazing Donkey Squad.

Also good to know

We are based in our own office space in Startup Village, which is in Island Brygge (central Copenhagen). We are an integral part of Copenhagen's growing startup environment, giving you a great chance to meet and learn from other inspiring startups and entrepreneurs. 

So, what are you waiting for?


Fingers crossed, 

The Donkey Squad

Perks and benefits

This job comes with several perks and benefits

Working at
Donkey Republic

In 2015, we created an electronic lock and an automated, self-service bike-sharing system in a Copenhagen home basement. Since then, we’ve been taking that system on a ride around the world, while aiming to turn the bicycle into the hero of public transportation and a catalyst for greener, more liveable and less traffic-congested cities. Donkey Republic is a global bike-share service.The Donkey Republic app allows riders to find a bike nearby in many cities around the world, rent it, and unlock with the app 24/7. Donkey Republic aims to turn the bicycle into the hero of urban mobility and a catalyst for more liveable cities, happier people, and a healthier environment. Currently the company has 7000 bikes on the platform in 19 countries which have been ridden by over 160,000 users. We are a group of fierce cycling enthusiasts who work hard, challenge each other and learn fast to come up with innovative ways to solve today’s urban mobility challenges. Join the Donkey Squad.

Read more about Donkey Republic

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