We are looking for an early-stage member to our team. You are a hard-working, goal-oriented team player who can deliver a knock-your-socks-off experience to all of our customers. This is a great opportunity to learn more about our brand while assisting our customers via e-mail and our online support system to deliver an above-and-beyond shopping experience. You’ll regularly share insights and recommendations with our founding team. Sounds like a dream gig? Keep reading!

What you’ll do:

• Act as the voice of Organic Basics on the front lines, delivering best-in-class, joyful experiences and developing lasting relationships with customers via phone calls, emails, live chats and Social Media channels.
• Master our internal management system in order to efficiently and effectively process sales orders and maintain customer relationships.
• Use internal communication software to interact with the Organic Basics’ team.
• Channel recurring customer inquiries to all areas of the business such as technology, marketing, design, product and more.
• Solving warehouse issues such as returns, out-of-stock orders, complaints and more.
• Assess shipping issues such as lost packages, delayed shipping concerns, missing tracking identification and more.
• On-going gathering and analyzing of our customer experience data.
• Think creatively about ways in which we can optimize each customer’s experience and brainstorm with your manager.
• Based on performance, advance into other customer interaction channels.

Who you are …

• An all-star who takes ownership (and pride in) your work.
• You believe customer experience matters!
• Able to think outside the box and superb at both creative and structured problem-solving.
• An expert communicator (both online and offline) who understand the impact of tone and can adapt your communication accordingly.
• Full professional proficiency in both Danish and English.
• Detail-oriented and extremely organized.
• You have an entrepreneurial “I’ll figure this out”-spirit.
• A shared vision to change the fashion-industry and excited to be representing Organic Basics to our customers on a daily basis. 

What you can expect from us …

• A flat hierarchy entrepreneurial team with high ambitions and motivation.
• A challenging, fast-paced and highly dynamic environment.
• A full understanding and hands-on experience of the processes and initiatives it takes to build a fast growing e-commerce direct to consumer business.
• High expectations and challenges to help you reach your highest potential.
• The possibility of becoming one of the first employees in the sustainable lifestyle brand of tomorrow, with possibilities of growing with the company and receiving equity options.
• Access to a big network of business partners, advisors and professionals.  

Sounds good?

Apply by sending your application with a cover letter explaining why you are the right candidate and an attached resume.