Brella is the easiest way to grow your business network. Magic only happens when you meet the right people. We at Brella are committed to deliver the best networking experience on the planet. We've already helped tens of thousands of people to find investors, jobs & colleagues, and we have amazing clients such as Microsoft, IBM & TechCrunch to name a few.

Brella has its roots in Jyväskylä, but we have offices also in Helsinki, New York & San Francisco. Through rapid growth these past years, we’re now in over 40 different countries across the world and more to come! We really need intelligent and ambitious people to join us as soon as possible so if you feel like the following description fits your profile, send us an application sooner the better!

As a Customer Success Manager you would be responsible of customer retention, portfolio growth and act as a consultant to get the best possible advantage out our great product. You’ll be handling an assigned portfolio of mostly region specific accounts from a large variety of different clients. You’ll also be owning the entire customer onboarding journey from platform deployment to the actual event by ensuring that all relevant stakeholders are on-board with our custom made success plan.

Responsibility areas:

You will be the one working closely together with our clients on a daily basis by ensuring they know how to use our platform and especially how to succeed together

You’ll be working closely with our technical team to improve our product continuously, we need everyone in our team to contribute in making our product the best in the world as no one has done this before.

Proactively spot and correct any issues that could affect customer satisfaction or end-user experience.

Coach our customers to be product experts and train their teams on Brella best practices so that they’d become increasingly self-sufficient.

What is in it for you:

You get to constantly learn and grow in a fast growing startup with a truly global ambition.

Lots of responsibility and room for growth. Our next intake of employees will need to grow with us to fuel our growth plans. 

A competitive base salary with a goal-driven bonus structure

Independent work methods backed by an experienced team. New ways of working are always welcomed at Brella. We are creating an industry of its own and need your help.

Opportunity to relocate to our international offices in the future

What we would hope from you:

Fluent verbal and written communication & presentation skills in English. Other languages a plus but not necessary.

Ideally you would have some experience in customer support/account management, especially in high-growth, SaaS environments.

Self-motivated, extremely proactive team player with innovative ideas to inspire customer loyalty and adoption.

Data driven attitude & interest towards all things tech.

Diplomatic skills, tact, and poise under pressure when working through customer issues.

Ambition in being apart of the next big success story