Growing SaaS company in its most exciting stage yet. SUPERB has a software platform catering to strong concept restaurants. SUPERB is helping the restaurant industry in managing business through one complete data-driven software platform - enabling better business decisions based on facts rather than gut feeling. With customers from all over the world and some of the best restaurants in the business in our roster, we are looking for a quality- and service-minded teammate to join our growing team

The Opportunity

To join a growing startup in a central role and at a crucial time. You’ll be part of shaping and developing our customer experience and the way we communicate with our biggest assets: Our clients. You’ll be reporting to the Customer Experience Management team and will act as a vital link between the customer experience design and the customers. There’s plenty of space to grow, put your own spin on the practice, and work in a fresh start-up culture. 

The Assignments

• You’ll be spearheading the Customer Service Division from Denmark and working from the office in Copenhagen, handling the day shift from 8:30-17. The rest of the day will be covered by your colleagues in India with whom you’ll communicate on a regular basis
• Providing world-class, friendly, and in-depth support to our customers through our chat and phone services
• Reporting and analyzing findings in weekly meetings with the Customer Experience Management team and putting that data to use in future support situations
• Various on-boarding tasks in relation to new customers joining SUPERB
• Put your own spin on software customer support

The Skills That You Ideally Have 

• No specific education needed - we care about your winning personality and your excellent people skills
• A great tone of voice in both spoken and written communication
• Superstar English spoken and written proficiency
• Service-minded to the highest degree
• Experience within customer support of any kind
• Basic interest in food and the restaurant business - maybe even experience from working within the industry

Bonus Skills

• Multilingual abilities are a big plus - but don’t worry if you don’t speak anything other than English, it won’t hurt your chances one bit
• Experience within software/tech support

Oh Yes, We’ve Got Benefits

• Casual and fun work environment
• Close to public transportation
• Free coffee and tea
• Occasional events and hangouts - have a soda or a beer with the team and don’t let life wait
• Paid vacation

If you could thrive and develop your skills in this role, we would love to hear from you. 

Start date: As soon as possible for the right candidate. 

Full-time position

Competitive base pay