Aquabyte is hiring a Field Operations Associate to provide customer service and technical maintenance and implementation assistance for our early pilot partners and customers in the Bergen region. The Field Operations Associate will help to manage our relationship with early pilot customers, help in the onboarding and and implementation process, provide on-call assistance for technical matters, and otherwise serve as a point-contact for Aquabyte in the region.
Ideal candidates are passionate about aquaculture, technology and entrepreneurship. This job has the potential to develop into a full-time position.
How You'll Make an Impact
- Help shape a company that aims to increase sustainability, efficiency and profitability of the fastest-growing sector of food production.
- Ensure our customers and partners have an excellent experience with our products, building trust and rapport with our brand.
Job Responsibilities
- Serve as the primary on-site customer service representative for fish farms
- Help to install new equipment and service broken equipment
- Respond to on-site service and maintenance requests
- Report on customer feedback to help inform product development
- Help with other company projects as needed
Job Requirements
- Educated or experienced in aquaculture operations, or similar field
- Have technical experience, ideally related to aquaculture
- Have a desire to provide exceptional customer service
- You are charismatic, with excellent people skills
- Have a flexible schedule and can go to the farm within a few hours notice
- Have a driver’s license valid in Norway
- Professionally fluent in English and Norwegian
Bonus Experience
- Servicing aquaculture equipment
- Working on a fish farm
- Technical customer service
- Working with startups
We Offer
- Enjoy excellent benefits, including a competitive salary, and paid lunch every day
- Be able to shape a revolutionary product in its early days
- Evolve in a very fast-paced environment with short development cycles
- Working in a startup environment
Aquabyte is a venture-backed startup that uses computer vision and machine learning algorithms to optimize fish farms. We are invested and advised by NEA, Costanoa Ventures, Princeton University, and other great investors.
Working at Aquabyte is much more than the benefits program. You will find a great work environment as well as exciting and stimulating challenges. You will work on state-of-the-art technology that we believe will change food production forever!
Join us in our journey to improve aquaculture with AI and automation, and to help fish farmers grow better and healthier food with constantly decreasing inputs!
Perks and benefits
This job comes with several perks and benefits
Working at
Aquabyte
Aquabyte was founded in 2017 to bring machine learning and computer vision technologies to the aquaculture industry. Our diverse team of machine learning experts, entrepreneurs, and aquaculture biologists are hyperfocused on delivering solutions with a real world impact. Real-time sea lice counting, biomass monitoring, and appetite detection are just a few of the many applications that will eventually be possible with the Aquabyte system.
We have offices in San Francisco and Norway.
