Customer Service Representative

Salary Competitive

We are looking for a Customer service representative who thrives on providing top-notch service through email, chat and social media such as Twitter and Facebook. You're a great match if you possess good troubleshooting and analytical skills, are driven to help customers and have the ability to dive deep into a new product to learn it inside and out. Our small team is composed of employees from Germany, Bulgaria, Lithuania, Romania and Denmark. Danish skills are not required for this job.


You will be working on improving the overall response time for our support. The tasks include responding to support emails in a time-effective way and helping users with their requests, together with complementary tasks related to customer support such as managing our support forum and performing pay-outs to sellers. 

REQUIREMENTS

  • Ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Strong communication and analytical skills
  • Able to identify and communicate information for issues which require escalation
  • Excellent English skills
  • Business understanding

The position is part-time with approximately 15 hours per week. The job is based in our office in Copenhagen. However, you will have flexible work hours and will be able to work remotely. A phone and computer will be provided.

Perks and benefits

This job comes with several perks and benefits

Working at
Iconfinder

Iconfinder is an icon search engine and marketplace where customers can find a vast array of content for apps, websites, presentations, and other designs. We have more than a million monthly users and a library of more than 3.5 million icons. Together with a passionate community of icon designers, we are building the world's most popular icon site. We are a small international team based in the lovely city of Copenhagen, with some of us working remotely. Our mission is to help designers make a living doing what they love. At the same time, we hope to put more good design out into the world. The workspaceOur office is overlooking the Christiansborg palace as part of the Matrikel1 coworking community. Matrikel1 is a modernly-designed space for the tech and entrepreneurial scene of Copenhagen. It is easy to get to know other interesting people while you’re grabbing a coffee or during lunch. Lunch is prepared daily for all members of the community by a team of chefs, and we eat together with the other companies. Matrikel1 hosts a range of events where all members are welcome. On Fridays, we get together for drinks on the terrace, if the weather allows. The team and working styleBeing a small, young team helps us stay flexible and agile, while also keeping a friendly and relaxed atmosphere at work. We often go out together for nice food and drinks.  We have daily stand-ups every morning, where we share what each one of us is working on. Everyone joins the discussions about the product and everyone has a voice. We work in short, 3-week sprints, where we focus on well-defined projects. In between sprints, we have a buffer week dedicated to small improvements, to fixing issues, and to learning something new. We are continually re-evaluating the tools we use, to make sure that they are the right ones for us.

Read more about Iconfinder

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