Your job will be to provide 2nd- and 3rd-level support on our world-leading web presence platform to our professional partners around the world.

Mono Solutions is looking for skilled and self-motivated technical minded people to join our technical support-team. You will become a part of a great and rapidly growing business serving hundreds of thousands of websites across 30+ markets. Your job will be to provide 2nd- and 3rd-level support on our world-leading web presence platform to our professional partners around the world.

ABOUT THE JOB

When you step into the role as a technical supporter you will become a part of a dedicated team based in an excellent office space located in Nørrebro, Copenhagen.

Your daily job will be partner communication, technical problem solving and support to professionals (you will not be doing 1st level customer support). Daily, you will also contribute to our Q&As and improve platform documentation in general.

You will work in our great support desk team and be backed up by our development team on fixing issues raised by partners through the support desk channels. The main communication tools with our partners are Atlassian, Jira and Slack.

YOUR RESPONSIBILITIES

• Daily technical platform (on the Mono Platform) support for our reselling partners
• Daily management of support queue and expedition/solving/escalation of issues (bugs and questions) raised by our reselling partners through JIRA
• Handling of domain-related issues
• Documentation of frequently asked questions and answers

WHAT WE EXPECT

• You are self-motivated with a “can-do” approach – not afraid to take initiative to investigate, research and find a solution to a technical problem
• You are service minded - always placing the customer at the center of your attention
• and communication
• You communicate well in English (which is the company´s working language)
• You are technical minded. It would be a big plus if you have former experience with
• web-technology and understand DNS and domain issues (the latter is not a
• ‘must’, we can teach you what you don’t know).
• You are analytical and pay attention to detail 
• You are thorough and make sure issues are resolved properly
• You are a team player (we have a great team spirit and help each other when
• needed)
• You are OK with flexible working hours (we cover many time zones) 
• You are OK with evening shifts each week (but no worries, no weekends!)

IT WOULD BE AWESOME IF...

• You have experience with Atlassian JIRA
• You have previous and proven experience working with 2nd level software support
• You have a technical background of some sort related to websites and domain management 
  

WHAT'S IN IT FOR YOU?

• A fast-paced, exciting and international work environment
• Awesome colleagues from 17 (and growing) different nationalities
• A competitive salary matching your skills and expertise
• Great catered lunch every day
• Team building events, social activities and Monthly Friday bars
• A challenging and interesting task portfolio