Famly is a state-of-the-art software platform on a mission to create the world’s leading solution for an overlooked market – nurseries & preschools. Helping our customers get the most out of the Famly platform is our number one priority. We love getting on the phone, and talking to the real people who use our product every day. How about you?

Join our exciting journey at Famly! Famly is a tech startup in the heart of Copenhagen. We make the daily lives of teachers, managers and parents much easier, by helping them organise and coordinate the many time-consuming tasks involved in running a successful preschool or nursery.

Famly has been in the market for 4 years and is used by tens of thousands of parents every day in Denmark, Germany, US and the UK. We have received investments from prominent angel investors such as Klaus Nyengaard (Just Eat), Christian Birk (Endomondo), Alexander Aghassipour & Morten Primdahl (Zendesk), and Peter and Susanne Gjørup (Top Toy). We’re based in central Copenhagen and have recently attracted larger German customers, that’s why we are in need of a talented, service-minded Customer Success/Customer Support specialist.

The Role

• Your main priority will be catering for our German speaking customers, with a focus on direct customer support both in writing and over the phone.
• You will do the end-to-end onboarding support of new customers, making sure they get off to the best possible start with Famly.
• You will teach customers how to use the product and will also gather information from them in order to help our tech team tweak the product.
• We thrive at high pace, while maintaining sky high quality on all fronts.
• You will be a key strategic and operational component in helping our users make the most of the Famly platform in the the German and Swiss market.

What we’re looking for

• Written and spoken German like a native
• Someone with a chatty and patient personality to help us cater for our amazing customers
• Someone who is interested in the startup culture and wants to take a hit-the ground running position with huge impact on our business
• Tech savvy
• Mad problem-solving skills
• Proactive and structured
• Ambitious and a desire to grow

This is the perfect opportunity to be a part of a great team of experienced startup entrepreneurs, while being given the freedom to make an immediate impact.

We hold high ambitions on both a business and culture level and expect our new Famly member to share in our “never settle for mediocrity” attitude. By the way – we provide an awesome office location in the centre of Copenhagen on Købmagergade, Friday bars, coffee, lunch, laughs and learning.

We can’t wait to hear from you!