What we do: Nustay.com is determined to revolutionize the online hotel booking industry forever, using big data and unbeatable algorithms. Our mission is to offer the best and most intelligent way of discovering and booking luxury hotel rooms for leisure and corporate travelers, while simultaneously offering a platform on which hotels can make a more profitable business. Nustay's next generation, members only booking platform has more than 1.3 million hotels in every corner of the globe.

What we’re looking for:

We are on the hunt for a brilliant new addition to our exceptional team. Our new Customer Success Manager needs to have an extraordinary and diverse skill set in all aspects of customer success, a driven ambition to make their impact in a lightning paced and high revenue company, with a work ethic that will go above and beyond to succeed in every venture.

As our new Customer Success Manager you will be directly managing a multi-cultural team of day and night support staff and take responsibility for the professionalism of all front line communication with customers.

Nustay operates on a global scale with customers all over the world, in every time zone.

 Your main tasks will be:

• Directly manage customer service team + constantly improve and refine all front-line communication and support to customers.

• Refine manuals and best practices for dealing with customer issues.

• Provide support and information to customers.

• Working with partners in regards reservation/booking details.

• Strategic planning and execution of growth in customer service operations.

Desired Qualifications:

The candidate should have a relevant educational background in business administration / customer service (or equivalent business experience) and a proven track record of customer success management.

The candidate must have an exceptionally high level of written and oral communication skills.

• Fluent English language skills, both written and oral. Fluency in other languages (especially Danish) is a big plus.

• Proven experience managing a customer service team or equivalent high level relevant role.

• In depth knowledge of team management practices

• Proficient in the use of customer service software (ticketing systems etc).

• Ability to strategize and solve problems.

• Strong leadership and organizational skills.

• Excellent communication and people skills.

Bonus points:

• You love to create content and thrive on storytelling and sales language.

• Service industry experience a plus, with the skills and knowledge to handle any client and provide exceptional service.

• Travel industry experience is a major plus.

We offer:

• You will be a part of an international, creative and dynamic team.

• Exciting fast growth company with big plans in motion for the coming year.

• Unbelievable discounts on hotels for personal travel.

• Exciting work with talented and professional team members.

Next step:

We will take candidates into the recruitment process continuously and hope to find our new team member as soon as possible.