Based in Copenhagen and London, Pleo offers smart payment cards for employees enabling them to buy the things they need for work, all while keeping the companies in control of spending. We’re taking down expense reports!

We are on a mission to make business spending joyful and smooth for the entire team. With the help of breakthrough technology, Pleo reduces the administrative complexity, eliminates expense reports and simplifies bookkeeping.

Responsibilities:

• Work together with the Account Managers to nurture accounts
• Collecting product feedback from customers to inform the Product team
• Resolve customer concerns and manage expectations
• Customer support through chat, phone or virtual meetings
• Copy writing / Content creation / Customer communication

Requirements:

• Service oriented, organised and proactive!
• Dedicated team player who is working independently and with a genuine eagerness to learn and help us make Pleo grow!
• Native english speaker
• Excellent communication skills - verbal & written
• Service-minded and enjoy to be in front of customers
• Being able to understand and navigate in more complex areas and systems
• Familiar with CRM systems and helpdesk software (Intercom, etc)

Experience with the following is a big plus:

• Customer Success / Customer support
• Accounting and accounting systems
• Data analysis and reporting
• Copywriting and content creation
• SaaS products
• Start-up life / Culture

Benefits:

• Awesome team and opportunities for personal development
• Paid internship
• Awesome office in the meatpacking district
• Delicious lunch and friday bars!

For more insights into our culture at Pleo, please visit https://www.pleo.io/en/careers

We are looking forward to hearing from you. Keep it short and send it our way - the sooner the better!

For any questions, feel free to write to marie@pleo.io