Brella is the world’s leading networking tool for events, conferences and livestreams. It helps professionals to find the most interesting people and make new high value contacts. Our goal is to make networking as easy and efficient as possible. We are dedicated to provide the most valuable, easiest and functional networking experiences at every event. We navigate the professionals to their opportunities by helping them connect with the right people, at the right time, at the right place.

As the Customer Success Manager you would be responsible of customer retention, portfolio growth and customer optimization. You will be handling an assigned portfolio of mostly region specific accounts from a large variety of clients. You will be owning the customer on-boarding journey from platform deployment onwards by ensuring all relevant stakeholders are on-board with our custom made success plan.

We are currently in fast pace of changing the future of event networking and we need you to be part of our success story, to bring value in your own unique and most importantly – grow with us!

Responsibility areas:

After our sales closes a deal you will be the one working closely together with our clients by ensuring a smooth start for the customer

You will make sure the customer knows how our platform works and that they achieve great results

Working closely with our technical team to improve our product, we need everyone in our team to contribute in making our product the best in the world.

Proactively spot and correct any issues that could affect customer satisfaction or retention

Coach customers to be product experts and train their teams on Brella best practices so they become increasingly self-sufficient.

What is in it for you:

You get to constantly learn and grow in a fast growing startup with a truly global ambition.

Lots of responsibility and room for growth. Our next intake of employees will need to grow with us to fuel our growth plans.

A competitive base salary with a goal-driven bonus structure

Independent work methods backed by an experienced team. New ways of working are always welcomed at Brella. We are creating an industry of its own and need your help.

Opportunity to relocate to our US offices in the future

What we would hope from you:

Fluent verbal and written communication & presentation skills in English. Other languages a plus but not necessary

Ideally you would have some experience in customer support/account management, especially in high-growth, SaaS environments.

Previous experience working with CRM systems

Self-motivated, extremely proactive team player with innovative ideas to inspire customer loyalty and adoption.

Data Driven attitude

Diplomatic skills, tact, and poise under pressure when working through customer issues.

Ambition in being apart of the next big success story