Did you know that in Europe over 250 million cars are standing still up to 23 hours a day? We believe that inefficiency leads to waste.That’s why we want to change mobility from car ownership to car sharing. How? By providing a reliable marketplace enabling people to rent out their cars in an easy and fun way.

 And it’s working! SnappCar is a rapidly growing scale-up on its way to becoming the leading car sharing community in Europe. Our mission: we want 5 million fewer cars in Europe in 2022 to reduce pollution and create more space. A bold but achievable goal. The Copenhagen office is based in the buildings of SingularityU, the global community using exponential technologies to tackle the world’s biggest challenges. 

At SnappCar you'll be working in a creative, energetic and international environment. Our team takes great pride in what they do. We all work hard and play by our core values: 

✓ self-propellingness ✓ dare to choose ✓ be brutally honest ✓ think opposite ✓ stay foolish 

What we like you to do 

As our new Sales & Community Support Specialist you're in the driver’s seat when it comes to taking care of our members in Denmark with a focus on the Copenhagen region. You'll be working within our international Sales & Community Support team of enthusiasts and world changers, being at the very forefront of our fast-growing community. It will be up to you to onboard new members the best way possible and assist all our members when using our platform. With the newly introduced Drive & Share concept, SnappCar is now offering mini-leasing to incoming leads, which you will be fully responsible of selling the concept to. This means you like to proactively keep personal contact via phone and e-mail, making sure they become satisfied and loyal SnappCar ambassadors. Remembering it's all about them and their ultimate member experience.

What's your focus

• First line contact: answering questions, solving problems and engaging with our members; 
• Calling incoming leads for our Drive & Share leasing;
• Taking care of potential damage cases with the second-line support from your colleagues in the Netherlands
• Proactively matching requesting renters with available cars;
• Member onboarding: providing information, sending out onboarding packages, inspiring and explaining SnappCar’ services to first time users, taking away cold feet feelings
• Answering questions about sharing;
• Activation: convincing and motivating car owners and members to use SnappCar more often;

Because of our high paced and frequently changing scale-up environment, there are loads of opportunities to float creative ideas, come up with growth hacks and design parts of your work yourself. All this to make our members even happier and inspired by SnappCar’s mission! 

What you bring to the table 

We are looking for a highly motivated, enthusiastic and results-driven Sales & Support person. You think in opportunities and love connecting with people, mostly on the phone, all day long, helping them while efficiently converting leads to active owners. Our members enjoy talking to you and praise you for your empathy and clear explanations. You’re brutally honest, self-propelling, decisive and you take responsibility for your actions. And last but not least, you think our mission is awesome and that's why you want to join!

In addition to these qualities, the ideal candidate for us has: 

• Preferably a bachelor in Commerce or an equivalent Business Economics oriented study; 
• A minimum of 2 to 3 years experience in (tele)marketing, lead generation, sales and/or support;
• Excellent commercial and effective communication skills;
• Cold calling (within our community) and multiple sales follow-up techniques;
• A self-motivated mindset and the ability to handle projects with minimal direction;
• Strong affinity with P2P community / platforms and a sharing economy;
• Willingness to work flexible hours (days & evenings for now);
• Native Danish and fluent English language skills.

Bonus points

• Experience with HubSpot or Zendesk; 
• You're already an active and passionate SnappCar member;
• You’ve worked in a startup before and love it;
• You live in or near Copenhagen.

What we offer you

• Being part of an amazing scale-up and making an actual impact on the world; 
• Working in an international team with a bunch of creative and driven colleagues with over 10 different nationalities;
• An office in the center of Copenhagen, next to a well-equipped HQ in Utrecht to back you up;
• A competitive compensation package;
• Unlimited vacation days so you can relax in between all your hard work;
• Flexible working hours because we believe in a good work-life balance;
• All the tools you need to be successful such as a laptop or MacBook;
• Free rides (SnappCar credits) and the possibility to drive our SnappTesla Model S (in Utrecht);
• Hoverboard lessons from our fast-paced CEO whenever you are in Utrecht ;-)
• Lots of fun, teambuilding and celebrating successes together!

Are you in? 

Is it really you we've described above? Awesome! Apply, but also feel free to contact me, Djanan Kasumovic (Country Manager, Denmark), at +45 53545430 or djanan.kasumovic@snappcar.dk. Looking forward to get in contact and learn more about you. I'll be glad to tell you all about Snappcar's amazing scale-up ride and answer all your questions!