Join our support team! Donkey Republic is looking for a part-time Support crew to help our riders and partners! Look forward to meeting you, who are eager to make our riders feel like Queens and Kings!

Donkey Republic is working to make bikes available everywhere around the world - and we need you! 

We are looking for an energetic part-time support crew to join our support team and deliver service to our riders when they have questions about the service.

You will join forces with 3 other support crew to help our riders and partners. Both via support calls and emails. We use Zendesk as our support tool. The primary days you will be working with us is within: Sundays to Thursdays from 0900 to 1700 and Fridays to Saturdays from 0900 to 1900. You are most likely to be helping us a minimum of 10 hours a week with a flexible schedule. You are likely to step in for support tasks for other support crew - therefore it would be great if you will also be available and flexible on other days too. Our peak season is from Spring to Autumn where these hours may be extended. This is a paid part-time position.

Potentially take support schedule for public holidays when most of our riders rent bikes from us.

We imagine you:

• have some experience in customer support.
• are a fast learner, both handling support and using mobile and web tools.
• are always happy to help our riders and our crew.
• welcome and enjoy tackling tricky issues, creative in solving problems.
• use your own laptop when helping us.
• are fluent in communicating in English.
• are fluent in German and/or Spanish language.

Compensation: to be agreed according to your skills/experience.

We offer a chance to work in a fast-paced inspiring startup, a flexible workday and lots of social activities. We are open and honest and try to put a lot of energy into building a great team.

Our office is at Islands Brygge and yes, we serve very nice lunch daily!

Apply via this link: https://podio.com/webforms/17200920/1156259