We are seeking a Product Manager. HelloSkin is the number one online store catered towards helping those affected by various skin conditions. Our mission is to provide transparency in the product selection to assist our customers in finding the best products. Since our launch in July 2016, we have experienced double-digit growth, month-over-month. We are on an exciting and fast-paced journey of scaling our business and need a Product Manager to join our team.

About the job

Responsible for the execution of our digital and ecommerce roadmap, feature definition, and project management.

The role involves working with a cross-functional team including operations, finance, marketing, sales, business development, data-insights and customer service.

About you

• Deep understanding of ecommerce as a business
• Top-notch analytical skills, including: funnel analysis, conversion optimization, cohort analysis, source attribution, LTV analysis, A/B testing, and familiarity with various analytics suites
• Specific ecommerce technical knowledge, like: payment systems, customer service ticketing systems, chat plugins, transactional data models, SEO, on-site search, web analytics implementation, and front-end understanding (HTML, CSS, JS implementation/trade-offs)
• Shopper-centric design experience, such as: conversion UX, search/sort/filter UX, check-out flow design, landing page design, and campaign design
• Minimum 2 years' experience in ecommerce
• Experienced in working with developers and designers

Tasks:

• Be part of steering the conceptual direction of HelloSkin
• Identify user-pain points, validate them, build a definition around the pain points, brainstorm on how we can best solve the pain points, build the ideal solution and launch it to our users to use
• Conduct user tests
• Split-testing hypothesis
• Collaborate with the Growth Team
• Constantly iterate the HelloSkin frontend to give our users a better experience
• Conversion optimization
• Concept development
• Coordination with the team to achieve business goals
• Assist with technical setup in new launch countries

If this is you, then please apply below.

We will invite applicants for interviews on a rolling basis. The position will be filled when we find the right person.

We challenge the boundaries

At HelloSkin we challenge boundaries to improve people's quality of life by leveraging technology to create frictionless customer-centric solutions that are universally accessible.

HelloSkin is a trusted go-to-place for people with psoriasis, eczema, acne, and dry skin. We have two in-house Doctors (PhDs) who validate all products and research for scientific evidence before a product becomes available for purchase. Our approach is: Full transparency, no bullshit.

As a team, we work hard towards our goal to create and deliver the world's best personalized care for people with chronic skin diseases.

High growth and international expansion

We are an international team of 11 people with an entrepreneurial spirit, a passion for improving people’s quality of life, and an ambition to grow HelloSkin to a global business with serious impact. In 2017 we are planning an expansion to 5 new markets, including an innovative project in Africa. We expect you to be like-minded and share a deep motivation to help others like the rest of the team.

We value culture above everything

Our culture means everything. We are more than just co-workers. We are a team and we are friends. The office is more than just a workplace, it’s a second home. We drink beers together, we joke, we are outgoing, and we are honest with each other. We have a “work hard” culture, why it’s important that we can rely on each other. We execute rather than spending time on creating good-looking powerpoints.

It’s important that you are passionate, reliable, humble but ambitious, a team player, good at executing tasks, and curious to constantly learn and develop not only yourself but also the colleagues around you.

Practical details

You will be working from our office in the heart of Copenhagen right next to “Strøget”. HelloSkin is part of LEO Innovation Lab and together we have daily catered lunch, regular team events, Friday bars, and Friday team breakfast.

About LEO Innovation Lab

LEO Innovation Lab is an independent unit, established by LEO Pharma as part of a long-term strategic decision to focus on patient needs. We don’t develop medical treatments – instead, we look at all the aspects of everyday life that can affect a person with a skin condition. The solutions are focused primarily on e-Health and add-on devices.

As LEO Pharma is owned entirely by the LEO Foundation and has no shareholders, its profits are reinvested in developing new solutions to support the overall mission: to help people achieve healthy skin. The unique ownership structure has made it possible to establish LEO Innovation Lab with a goal of making a difference to people living with a skin condition.