Community & Support Manager

Salary Competitive

We're growing! And we want to meet awesome new people. You appreciate and respect the outdoors. You might love fishing, or maybe hiking is more your speed. Or baking chocolate-chip cookies. You love working with amazing (and sometimes quirky) people in tight-knit teams. Are we getting close? If so, there's a good chance you should talk to us. Just check out our jobs and see if there's something that looks like a match.

We’re the next generation social network focused on sport fishing. We have passionate fans who fish like it’s their religion. And we’re growing somewhere around Warp 9, which means no two days are alike.

We’re looking for a tech-savvy, customer-focused special someone to become our Community and Support Manager. We value street smarts, strong English communication skills, and the ability to take initiative. If you love talking to strangers, thinking on your feet, and turning problems into opportunities, keep on reading.

Know that this is a part-time role with the potential to become much more. Demonstrate that you have the attitude, aptitude, and energy, and the sky’s the limit.

Responsibilities

Provide excellent customer service and support to our community of passionate anglers. That means you’ll focus on both people and technology: On any given day, you’ll manage community relationships and delve into technical issues. As you grow into the role, you’ll analyze customer data and metrics to provide insights into community needs.

You’ll have the opportunity to use your influence to make a lasting and positive impression on the community.

In order to succeed in this role we believe that:

You have outstanding written and verbal communication skills in native-level English
You’re organized enough to impose order on chaos. You also know when to focus on the forest, and when to look at the trees.
Previous experience with customer support within a tech start-up is a plus. Same thing with a university degree.
Self-motivated, considerate and detail-oriented - you bring energy to your work.
You thrive when you have to learn fast and adapt to changing conditions.

Perks and benefits

This job comes with several perks and benefits

See all 7 benefits

Working at
Fishbrain

See company profile

Fishbrain is a global social network and mobile app for Sport Fishing. And it’s true - Fishbrain can help you catch more and bigger fish. Through a combination of our Catch Map and Fishing Forecast, you can bring your fishing up another notch. Or two, even. But here’s what keeps people coming back to Fishbrain: It’s an angling community. And that gets at our mission. With 200 million people sport fishing around the world, we’re connecting anglers to make fishing dreams come true, today and tomorrow. Some of us are anglers. Some of us are parents. All of us are human. And we're also passionate about the outdoors and conservation. Together, we work to bring you the best app for fishing, hands down. There's a lot of thought and effort and fun that goes into that. Some of us work from Stockholm, Sweden. Some of us work from boats, casting lines and going to fishing tournaments. The office people and the boat people make sure to talk a lot. That's how we keep it real. We believe that it's more fun to brag about a catch with people who care about fishing. These people are often called anglers. You may think that's obvious, being an angler yourself. But on Fishbrain, your catch doesn't go head-to-head with cats doing backflips, or toddlers feeding chocolate cake to their baby sisters. For us, respecting the environment is about balance. We believe in catch & release and the sustainable harvest of fish species. Because when it comes to the outdoors, tomorrow matters too. Don't get us wrong - we're all for hard work, pre-dawn wakeups to get to a fishing spot, and getting our hands dirty. But if there's a smarter way to fish, we're on it. It means we do the hard work of crunching catch numbers so you don't have to. It means all you have to do is fish. Our office is in Stockholm, Sweden. The office has windows, multiple coffee machines, and a team of amazing people working inside it. It's also cubicle-free. If you're one of the lucky Chosen Ones who gets to fish for us, your office might be an inshore boat in Tampa Bay, Florida. Or a kayak somewhere in South Carolina. Just sayin'. We're looking for talent to join our small team.

Perks and benefits

Working at Fishbrain

Working at
Fishbrain