Trustpilot is looking for a UX Director to join our Technology team in Copenhagen. You will be coaching and leading a UX team consisting of designers and researchers, as well as working closely with various stakeholders, to create compelling experiences that balance user intent, business needs, and site performance. It is critical to the evolution of our products that we continuously connect with our customers and better understand our users, and we envision this individual as being a leader with this initiative.

This is an exciting time for Trustpilot as we continue to expand; and we are seeking someone who is looking for an opportunity to make an impact. You will have the chance to be part of an innovative company that creates great products, while at the same time working with great people!

The Role:

• Lead the customer-centric vision, strategy, and execution of the user experience design at Trustpilot
• Coach and mentor members of UX team by providing insight, guidance and leadership
• Maintain an overview of the UX direction for our products and collaborate with our stakeholders to guide the strategy
• Thought leadership by contributing subject matter expertise in the areas of information architecture, interaction design, visual design, user experience best practices, user research, and online user behavior
• Help and guide our product teams to have great processes around product discovery
• Work closely with designers and researchers on a daily basis to guide and participate in design and research
• Create and foster a creative, positive, efficient and collaborative team working environment

About You:

• You are a driven self-starter who is obsessed with communicating with users and building truly remarkable product experiences
• You thrive in a fast paced and agile environment
• You have prior experience leading UX and design team(s)
• You have played a key role in building an online product, and have a portfolio of work from a recognizable product(s)
• You value teamwork and understand the importance of collaboration in an agile environment
• You believe in a scientific, data driven approach to research and feel it’s best to allow the findings to make the decisions
• You have a history of success working across organizational boundaries and building strong stakeholder relationships
• You possess project management experience as it applies to design deliverables (familiarity with Agile approach is required)
• CSS/HTML skills a plus, Javascript coding is a nice plus, but not essential

We offer:

• Opportunities to learn and develop your career in a fast paced company
• 20% time
• A chance to be a key part of an exciting international growth journey
• Great colleagues and a core work culture that you can believe in
• Great location in central Copenhagen

Application:

To apply for this position, please submit an application along with your portfolio and your resume. If you have questions, please feel free to contact our recruiter, Anabel Morales, at anm@trustpilot.com

About Trustpilot:

Trustpilot is a global, online review community that builds trust and transparency between consumers and businesses. Currently boasting more than 16 million consumer reviews of 120,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 27 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Berlin and Melbourne, Trustpilot’s 500+ employees represent more than 40 different nationalities.